Timberland
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Integrate your data across different platforms and create automated personalized interactions
Complete customer data is obtained through social channel integration, pixel tracking, and API integrations to drive accurate targeting.
Trigger and direct your communication based on customer conditions, make precise interactions and deliver personalized messages using exclusive data
A complete interactive journey can be set up once and executed automatically, eliminating repetitive work and maximizing your marketing potential
Integrate omni-channel data and apply it to your WhatsApp, Facebook Messenger, and LINE interactions
Integrate multiple social platforms, official website member data, CRMs, and ERP data through API and Pixel and use it in your customer journeys
Trigger your journeys based on customer shopping behaviors, member information updates, web browsing history, and social interactio
A complete interactive script can be set up once and executed automatically, saving repetitive work and liberating marketing potential.
Throughout the journey, you can continuously segment and engage with your customers, using their data, interactions, and website behavior to trigger multiple tailored messages
Trigger and direct your communication based on customer conditions, make precise interactions and deliver personalized messages using exclusive data
Easily set time intervals for interactions in your customer journeys and control the pace of your customer communication.
Automatically apply or remove tags throughout your customer journeys based on customer interactions, creating precise audience segmentation cycles.
View the overall performance of the journey at any time, including revenue, orders, message volume, completion rate, etc.
Individual node performance tracking, including revenue, number of orders, number of messages, open rate, click-through rate, and response rate
Integrate customers’ WhatsApp and membership status, and automatically send customized messages based on their membership levels.
Enable customers who meet certain criteria to receive pre-scheduled messages sequentially, enhancing brand awareness and favorability in the most efficient way, and saving marketing resources.
Integrate e-commerce consumption records, and when the customer’s spending reaches a specific amount, automatically guide them to the next steps to increase the customer’s lifetime value.
Automatically send tailored guidance messages based on whether WhatsApp friends have become official website members or completed their first purchase.
Ensure that your WhatsApp friends become official website members and place their first order.
Integrate members’ birthday information, automatically send birthday-exclusive offers, and seize the opportunity for high conversion!
Achieve a 10x Increase in Conversion Rates
with a ROAS of over 100%
With Omnichat, Timberland successfully directs online visitors to salespeople at physical stores and reach a 7x conversion rate.
– JJ, Senior Marketing Manager of Timberland (Hong Kong and Taiwan)
Leveraging the power of WhatsApp, FILA pushed on its digital transformation strategy by adopting Omnichat’s chat commerce solutions to deliver a complete and multi-faceted shopping experience, and its website conversion jumped by 3.5 times.
– Matthew Tam, eCommerce Manager of FILA
Eu Yan Sang adopted a new retail approach ‘Online-merge-Offline’ to help deliver the omnichannel customer experience, and its Gross Merchandise Volume (GMV) has increased by 10 times.
– Vivian Chan, Senior Manager (E-Commerce) of Eu Yan Sang (HK) Limited
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Complete Ecosystem for Omnichannel Conversational Commerce
Official Partners
Supports eCommerce & CRM Integration
Other Related Features for Conversation Marketing
Integrate your data across different platforms and create automated personalized interactions.
Creating personalised customer social profiles by collecting and mapping identities from multiple channels.
Boost conversion rates by triggering in-site notifications based on customer page visits and dwell time.
Increase customer engagements through interactive games on WhatsApp, Facebook and LINE.
Create coupons to amplify conversion rates for marketing campaigns and VIP customers.
Broadcast messages to your WhatsApp, FB, and LINE targeted contacts. Get reports with opens, clicks, and revenue records.
Enhance customer support with automated messaging, marketing, and shopping experiences in a seamless manner.
Bind customers to specific sales representatives for 1 on 1 personalised service. Automatically calculate sales performance for revenue recognition.
Multiple stores and salespeople can collaborate using one WhatsApp / LINE official account, with the flexibility to customise message settings and customer allocation rules for each store.